Across health, education, and finance,
consumers rely on experts to guide them to good decisions.
My research has focused on how consumers and their professional advisors can work together most effectively.
In health care, studies show my programs have been associated with improved experience and outcomes for both doctors and patients.
In education, studies show that my programs are associated with improved performance and satisfaction.
In financial services, studies show my programs have been associated with increased client satisfaction, retention, consolidation, referrals, and revenue.
The firms I’ve worked with include: